Paul is Senior Vice President and Chief Information and Operations Officer of Marsh. He oversees Business and Client Services, which brings together our Operations, Technology, and Innovation and Data teams in support of the firm’s global businesses. Prior to his current role, Paul variously served as Chief Information Officer, Deputy CIO, and Global Head of Oliver Wyman Labs and the Digital Practice at Oliver Wyman. With more than two decades at Oliver Wyman, he worked across various sectors, including financial services, retail, transportation, telecoms, and consumer goods. Paul holds an MA (first class) in chemical engineering from Cambridge University.
On the 68th episode of Enterprise AI Innovators, Paul Beswick, SVP & Chief Information and Operations Officer at Marsh, joins the show to share how the global professional services firm is building production-grade AI tooling in days rather than months, and how breaking large programs into dozens of small, sequential builds is reshaping the way the tech function is funded, organized, and held accountable to the business.
On the 68th episode of Enterprise AI Innovators, Paul Beswick, SVP & Chief Information and Operations Officer at Marsh, joins the show to share how the global professional services firm is building production-grade AI tooling in days rather than months, and how breaking large programs into dozens of small, sequential builds is reshaping the way the tech function is funded, organized, and held accountable to the business.
Read about Paul's perspective on how Marsh is using AI to rebuild internal knowledge work and client-facing products, including a voice-based crowdsourcing pilot that turns scattered expert opinion into a scalable artifact, and a home-built productivity stack that trails the commercial market by only a few months at a fraction of the cost.
